Service Engineer / Manager
Rewards and Benefits:
- Monday – Friday – 37.5Hrs
- Holiday 28 days
- Enhanced employer contribution pension scheme
- Private Medical Insurance
- Company van
- Company laptop
- Company mobile phone
- Company sick pay
- Overtime paid as required
As the Service Engineer / Manager you will be responsible for repairing, servicing and maintaining wheelchairs both in our dedicated workshop and out in the field for service users throughout the UK & Ireland.
This position would suit an individual who has a good understanding of mechanical and electrical engineering. A knowledge of the disability/healthcare markets would be an advantage but not a necessity.
Your Main Duties and Responsibilities Will Include
- Undertake engineering work in terms of service and repairs to ensure client’s manual and powered wheelchairs function correctly.
- Organise & maintain service calendar.
- Report weekly on workload & any issues.
- Order parts & consumables as required.
- Maintaining & reviewing of stock levels.
- Complete PDI (pre-delivery inspection) of client’s goods.
- Programming & diagnostics of control systems.
- Process all associated paperwork fully and accurately on a daily basis.
- Communicate effectively with all clients at all times.
- Maintain a high standard of customer care, being sensitive to the unique needs of the client.
- Product / supplier training as required (this may include overseas trips).
- Attending, set up and breakdown for exhibitions.
- Ad hoc duties as required.
To Be Considered for This Position, You Must Have
- A full driving licence – preferably clean.
- Proven understanding of mechanical or electrical engineering, experience of working with in workshop, safe use of hand tools and power tools.
- You must be organised, proactive and efficient.
- Have the ability to organise own itinerary in order to manage and prioritise workload.
- Good written communication skills.
- A flexible approach to your work.
This role is working in a regulated activity and subject to an enhanced DBS disclosure. Any convictions cautions, reprimands or final warnings are not “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).
To be able to physically and mentally carry out all tasks associated with the role, as follows:
- Cope with unpredictable patients who may have very challenging behaviour.
- Assess, set up and demonstrate the use of specialised equipment.
- Close physical handling of patients with complex physical or medical conditions, with or without mechanical aids.
- Load equipment in/out of vehicle, usually without assistance.
- Occasional direct contact with body fluids and equipment that is soiled or contaminated.
- Crouching, bending, kneeling and holding awkward postures for long periods.
- Work in domestic environments which may have poor lighting, smoky environment, etc.
- High level of concentration is required while administering and interpreting assessments.
- Be able to discuss and explain specific interventions to the patient (e.g. whilst adjusting wheelchairs safely and efficiently to suit the User)
- Provide innovative solutions to meet the needs of clients with seating and wheeled requirements when no “off the shelf” solution exists. To design and produce technical drawings to enable these solutions to be manufactured.
Please contact us on Tel: 01256 300111 or send your information to email: firstname.lastname@example.org
Application Closing Date 30th November 2018