I think I first met Matthew back in 2005 at the Naidex exhibition on the Balder UK stand. I was instantly impressed by his knowledge and understanding of my needs. We arranged a demo at my house the following week and he spent a good couple of hours with the assessment and demonstration. When it came to delivery Matthew was there promptly and didn’t leave until he was confident that I was happy with the chair and everything was in order.
Over the next few years any time I had any issues or queries Matthew was always on the end of the phone including answering my desperate call at 8pm one evening and giving me a temporary work around when the airline broke the chair on a trip to Spain. He was determined to make sure my holiday wasn’t ruined; I could imagine him jumping on a plane to come and sort it out if he hadn’t succeeded.
When Balder merged with Etac Matthew came out again to demo their new chair. There were a few teething problems in the beginning when this product was launched but after I bought one he made sure that things were sorted and would not rest until I was happy.
In my opinion Matthew has always gone above and beyond his duty, being totally committed to his clients and their needs. He genuinely loves his work and you never feel like just another ‘sale’ when you deal with him. His 20 years of experience in this field is evident and I am confident that his new venture will be a success. He will certainly be my first port of call when I am ready to buy a new chair or other disability equipment.